English Academy for BPO Professionals

May 29, 2024

Dates:

• Registration Start Date: May 29, 2024
• Course duration: 60 Hours 

Session Plan:

This asynchronous course will be available for a limited time. The course commences with a language and communication assessment. The report of this assessment will be sent to each individual participant by email. Thereafter, participants can engage with learning units on topics ranging from English Grammar, pronunciation, comprehension, conversational skills, email writing skills, soft skills and customer service skills at a pace of their convenience. To conclude the course, the participant will attempt another assessment identical to the first.

Course Description:

Elevate your professional communication with our comprehensive English Academy, tailored to meet the linguistic demands of a global workforce. This course is meticulously designed for individuals at any stage of their BPO career, offering a deep dive into the core skills necessary for success in the industry. Our curriculum is designed to boost your communication skills from basic English to advanced strategies, empowering you to effectively interact with clients and colleagues globally. This will help you shine in the competitive BPO industry.

Learning Outcomes:

By the end of this course, learners will achieve:

1.  Proficiency in customer service communication to improve client interactions.

2.  Mastery of communication skills, encompassing pronunciation, coherence, and articulation.

3.  Enhanced communication skills, tailored to diverse situations and audiences.

4.  Strong grasp of English grammar and its application across different contexts.

5.  Confidence in navigating various conversational situations, whether formal or informal.

6.  Improved problem-solving skills tailored to BPO operations.

7.  Appreciation for and flexibility in adapting to global cultures within the BPO setting.

Who This Course is For:

The English Academy for BPO Professionals is ideal for anyone looking to break into the BPO sector or for seasoned professionals aiming to refine their communication skills. It's particularly beneficial for those seeking to excel in customer service, adapt to a multicultural workplace, and navigate the intricacies of global business communication. This course promises to not only meet but exceed your expectations, propelling you to become an asset in the dynamic BPO industry.

Certification:

Upon completion, participants will receive their UNITAR accredited certificates.